All HP PCs should have the HP Support Assistant installed to help with computer maintenance, software upgrades, troubleshooting issues, and a variety of other tasks. HP advises against uninstalling HP Support Assistant. If the current HP Support Assistant app won't open, try downloading and installing the most recent version of the app over the old one. From the link, download the HP Support Assistant installation.
Follow these steps to fix the problem:-
Turn off antivirus software and the firewall.
Go to the HP Customer Support website.
Download and install the latest version of HP Support Assistant.
Restart the computer to complete the installation process.
Click the HP Support Framework Solutions icon to open the application.
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HP Support Assistant
HP Support Assistant is an HP application that helps you maintain your PC performance and resolve problems with automated updates and tune-ups, onboard diagnostics, and guided assistance. The HP Support Assistant is accessed by clicking the blue question mark on the taskbar or, in Windows 8, through the HP Support Assistant app on the Start screen.
If neither of these options work, you can also find it by clicking start and typing HP Support assistant. If none of these options work, the program is not installed on your computer and you need to download and install the program.
You can access HP Support Assistant from several places depending on your computer (options will vary per computer model):
Click on the HP Support Assistant icon on your desktop
Go to the Start menu, then click on All Programs, then click on HP
Go to the Start menu, then click on Help & Support link on the right
Open HP Advisor and click on the treasure box icon labeled “Get help and Troubleshoot” (bottom right-hand corner)